Terms & Conditions
Overview
This website is operated by Phoenix Art Collection. Throughout the site, the terms “we”, “us” and “our” refer to Phoenix Art Collection. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms & Conditions.
These Terms apply to all users of the site, including browsers, customers, and contributors of content.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your province or state, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
Products & Services
All items sold are handmade and may have slight variations in colour, shape, or design. These variations are part of the uniqueness of each piece and are not considered defects.
We reserve the right to limit the quantities of any products we offer or discontinue products at any time without notice.
Pricing & Payment
All prices are listed in CAD unless otherwise stated.
We reserve the right to change prices at any time without notice.
Accepted payment methods are those provided at checkout through Wix (e.g., credit card, PayPal, etc.).
Shipping & Delivery
Processing times and shipping estimates are provided on the website but are not guaranteed.
Phoenix Art Collection is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
Customers are responsible for providing accurate shipping information.
Returns & Exchanges
Due to the handmade nature of our products, all sales are final unless the item arrives damaged or defective.
If your item arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.
We reserve the right to determine eligibility for refunds or replacements.
Intellectual Property
All content on this website—including images, designs, logos, and artwork—is the property of Phoenix Art Collection and is protected by copyright laws.
You may not reproduce, copy, sell, or exploit any portion of the website or products without written permission.
User Conduct
You agree not to:
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Use the website for unlawful purposes
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Attempt to interfere with the website’s security
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Submit false or misleading information
Limitations of Liability
Phoenix Art Collection shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.
All products are used at the customer’s own risk.
Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on the website.
Custom Orders
Custom or made-to-order items are final sale and may require additional processing time. Design details will be confirmed with the customer before production begins.
Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
Email: lydrennie@live.com
Business Name: Phoenix Art Collection